Specialists in industrial and commercial pipework, heating and process systems - Established in 1920

Company News

Company News

Your feedback matters

Earlier in the spring, we launched our first customer survey to gather feedback and insights that would help us to improve the way we work with other businesses and organisations throughout our project delivery and full engagement process.

We wanted to use this survey to benchmark our performance and customer service levels, and we’re delighted to report that we have achieved a Net Promoter Score of 9.3.

Gary Shepherd, managing director at James Ramsay said: “We always aim to go above and beyond for our customers by empowering our team to deliver safety, quality and value at the highest standards. But we’re never complacent, and we’re always looking for ways to improve what we do and how we do it.

“We’re really pleased with feedback received through this survey, and we’re grateful to everyone who took the time to complete it.”

We’ll be expanding the survey through the year, and look forward to hearing from more of our customers – constructive criticism is always welcome, and we’re taking on board the feedback to ensure we continually improve what our business offers the marketplace.

Company News

ISO Success

Following a particularly rigorous audit that was carried out over the course of four consecutive days, we’re thrilled to announce that we have successfully retained our certifications for:

  • ISO 9001:2015 Quality Management System
  • ISO 14001:2015 Environmental Management System
  • ISO 45001:2018 Occupational Health & Safety Management System

Ian Mathieson, Business Director at James Ramsay, said: “This accomplishment reaffirms our unwavering commitment to upholding the highest standards in quality management and operational excellence and a promise of quality to our clients and partners.

“We’re proud to be able to continue delivering our outstanding services and innovative solutions that meet the rigorous requirements of these ISO international standards. We look forward to setting even higher benchmarks and achieving further greater success together.”

The ISO standards are accepted across the world as evidence that you meet global standards of best practice by adhering to legal and regulatory requirements.

New engineer promotions
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Moving on up

As our business continues to grow and evolve, we recognise the importance of not only expanding our team, but also enhancing our management structure to support this growth effectively. As a result, we’re delighted to announce the promotion of two key members of our team.

We’re excited to introduce these two new strategic supervisor roles which have been designed to further bolster our existing teams, ensuring we can scale our operations while maintaining the high standards of service that our clients expect and deserve.

Paul Hamilton has been promoted from Mechanical Foreman to Mechanical Supervisor, and Allan R MacIsaac has been promoted from Service Foreman to Service Supervisor.

Ian Mathieson, Business Director at James Ramsay said: “I’m delighted to announce these two very well-deserved promotions, which are a testament to the hard work, dedication, and significant contributions these individuals have made to the wider team.

“We look forward to seeing their continued positive impact on  both our mechanical projects and service and maintenance offerings, along with their own personal growth in these new roles.”

Paul has been a pivotal part of our mechanical operations team, showcasing his wealth of expertise in the field during the past six years. In his new role as Mechanical Supervisor, Paul will continue to support our mechanical operations and will take on additional responsibilities focusing on project management delivery. His expertise will be invaluable in assisting with guiding our projects from initial inception through to successful execution, ensuring we meet our strategic objectives and maintaining the highest standards of quality and safety.

Allan MacIsaac is one of our most technically experienced engineers within our service and maintenance team. Having worked his way up through the ranks in our business, having joined us 15 years ago, Allan is an excellent operator with a fantastic range of experience in some of the most challenging environments. He is also a great mentor to our next generation of apprentices coming through.

Ian continued: “The introduction of these strategic supervisor roles is a proactive step towards strengthening our operational capabilities. As our project portfolio expands, the complexity and scope of our work increases exponentially. These supervisor roles will provide essential operational support, ensuring our teams remain aligned with our core objectives and continue to deliver exceptional outcomes.”

As a forward-thinking business, we are continually, and proactively, looking at strategies to develop, expand and improve our service delivery. Our people are key to this, and we are committed to their continuous improvement and promoting excellence in all aspects of operations.

Steam Network UK
Company News

On-board with Steam Network UK

We’ve joined the Steam Network UK – the UK’s only directory for the steam industry which aims to connect businesses to leading delivery partners.

The network is a brand new service, founded this year, after identifying a lack of connection between industry and end users such as; purchasers and engineering departments, often struggling to find professional support for the assets they are operating, maintaining or replacing.

By bringing the UK’s leading organisations together in one place, it enables potential customers to search for the specialist services they require across one common platform.

It hosts a membership comprising businesses that support all aspects of the engineering required for the generation and distribution of steam, including:

  • Boiler manufacturers
  • Burner manufacturers
  • Consultancy services
  • Service providers
  • Engineering components
  • Facilities management
  • Water treatment

The network is designed for end users to be able to easily search the categorised directory and find exactly who they need for the task at hand.

Find out more here.

Net Zero Nation
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Accelerating towards a Net Zero Nation

To support our sustainability objectives, we’ve joined the Net Zero Accelerator programme with Net Zero Nation.

The programme is designed to support businesses of all sizes and sectors to demonstrate their commitment through skills and action plans which make real, consistent and compliant progress to net zero.

Ian Mathieson, Business Director and sustainability lead at James Ramsay, said: “As a business, we’re really inspired by what the Net Zero Accelerator programme can offer us in terms of continuous improvement, training and awareness for the team and a framework that will help us to make significant progress with our carbon reduction initiatives.

“We are currently underway with the on-boarding process and looking forward to the programme officially launching on 30th April.”

Participation in the programme means we are committed to producing monthly carbon accounts and a certified carbon reduction plan which will show our clearly defined pathway to reducing greenhouse gas (GHG) emissions.

Net Zero Nation will work alongside us to ensure and validate that we are adhering to the greenhouse gas (GHG) protocol, Science Based Targets pathway (SBT) and are fully aligned with UK government SECR reporting and PPN/0621 public sector standards.

Find out more about Net Zero Nation here, and follow us on LinkedIn and Facebook to keep up to date with our progress.

SafeContractor approved
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SafeContractor accredited

Following a rigorous audit by Alcumus, we’re pleased to have secured our continued accreditation with the SafeContractor scheme.

Recognised by more than 50,000 customers, including 450 big-name brands globally, SafeContractor is trusted by the world’s most respected organisations to help them create better, more sustainable workplaces.

 SafeContractor is a leading health and safety standard and its Safety Schemes in Procurement (SSIP) accreditation collects and verifies information across health, safety, financial and ethical practices. 

Ian Mathieson, Business Director at James Ramsay, said: “Safety always comes first at James Ramsay, and our re-accreditation with SafeContractor demonstrates our continuing commitment to safety, compliance and quality in all that we do.”

Alcumus said: “As one of the founders of the SSIP, we believe in building a better working world for everyone.

“Our SSIP and PAS91 contractor accreditation scheme checks that companies meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices – all in one plan. So, clients can be confident about you and reduce risk in their supply chain.”

About Alcumus SafeContractor

Alcumus SafeContractor has been part of the Alcumus group for the past 20 years. It aims to create a better working world by building a global network of responsible buyers and suppliers. Its mission is to take the pain out of compliance throughout the supply chain. By connecting buyers with accredited suppliers and making the supply chain more transparent, it helps its customers save time, lower costs, and manage major risks.

Find out more at www.safecontractor.com  

Engineering apprentice
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Skills for Life

This week we’re celebrating our apprentices as part of the government initiative National Apprenticeship Week (5th to 11th February 2024) – a week-long celebration that brings together businesses and apprentices across the country to shine a light on the positive impact that apprenticeships make on individuals, businesses, and the wider economy.

At James Ramsay, we currently have four apprentices on board: Thomas Quinn, fourth-year heating and ventilation; Paul Clancy, second-year heating and ventilation; Daniel Robertson, second-year service and maintenance; and Euan Caddell, first-year heating and ventilating: industrial and commercial installation.

Ian Mathieson, Business Director at James Ramsay, said: “Apprenticeships play a key role in career development and the widening of opportunities for all. At James Ramsay, apprentices play a big role in developing the future of our business and we’re committed to supporting every learner to achieve their full potential.

“We’re really proud that many of our apprentices from over the years are still with us in key roles today, including our managing director, Gary Shepherd.”

Our former apprentices still with us in the business today include Gary Shepherd, managing director; Marc Millar, project manager; John Milligan, foreman; heating engineers Ross Mowat, Malky Aitken, Stevie McNeil, Colin Bright, Stuart McBeth; and Kyle Munro, service engineer.

Apprenticeships are a great work-based qualification route available across a wide range of industries, from engineering and accountancy to healthcare and hospitality, as well as everything in between. They combine academic study with on-the-job training enabling individuals to gain industry-specific skills, work experience, a nationally recognised qualification, and they are paid roles.

Support National Apprenticeship Week 2024 by encouraging others to consider how apprenticeships can provide #SkillsForLife.

Find out more at National Apprentice Week

operations director scotland
Company News

New Operations Director

We’ve appointed Graeme Cunningham as Operations Director.

Based at the company’s Glasgow head office, Graeme joins the team from Aggreko where he was laterally Service and Operations Manager for Scotland.

Gary Shepherd, Managing Director, said: “Our business has experienced significant growth during the past year, and as we expand, we need to ensure we have both the talent and resources to continue being the best we can be to support our customers.

“As a key member of the senior management team, Graeme will take on the day-to-day operational running of the mechanical side of the business. We’re delighted to have Graeme join us, and as a result of this strategic appointment, we’re looking forward to continuing our expansion and pursuing new opportunities.”

Graeme has extensive experience in the industry having worked his way through the ranks as a commercial gas engineer, mechanical engineer, and running his own engineering business before moving into focus more on the design and then the hire side of the industry.

Graeme added: “It’s an extremely exciting time to be joining James Ramsay. Having watched the expansion and success from the outside, I can see the opportunity to support the business through the next stage of growth and I’m looking forward to the challenges ahead.”

Admin apprentice
Company News

Apprenticeship success for Maia

We’re proud to report that Maia McConnell, who joined the business as Operations Administrator back in March 2023, has successfully completed an SVQ Business and Administration, in just six months.

Maia, 21 from Glasgow, has been studying online with the City of Glasgow College since May, completing regular check-in calls with an assessor and uploading work for marking via an online portal.

She said: “James Ramsay is a thriving and fast-growing business, so my goal now is to grow with the company, learn more about everything we do, and eventually work my way up through the business to progress my career there.”

Ian Mathieson, Operations Director, said: “We’re on a mission to empower our people to deliver safety, quality, and value to solve our customers’ industrial and commercial heating and pipework problems – working together as one team.

“This latest success is a real testament to all of Maia’s hard work and perseverance, and we are all extremely proud of her well-deserved achievement.”

Gary Shepherd
Company News

IES Fellowship for Gary Shepherd

The Institution of Engineers in Scotland has elected, Gary Shepherd, managing director at James Ramsay, as an honorary fellow – the highest accolade that the Institution can present.

He said: “I’m both delighted and honoured to have received this news from the IES. I look forward to contributing to the institution as our industry moves forward in developing and implementing the exciting new technologies that will shape the future of engineering and innovation in our country.”

IES is a multi-disciplinary engineering body, founded in Scotland in 1857, that provides a forum in which individuals from all engineering and related disciplines can discuss and exchange information, generate ideas and encourage young engineers. IES works with kindred bodies to promote a wider understanding of the role of the professional engineer in society.

Find out more here.